If you’re using Solevato as your customer support platform, integrating your Instagram page can streamline interactions with customers and improve satisfaction
Therefore, In this guide we will walk you through the steps you need to do to integrate your Instagram page after creating a free account and linking your website.
Why integrate Instagram with a customer support platform like Solevato?
Connecting your Instagram account to Solevato platform comes with multiple benefits:
- Enhanced Management: Handle all customer interactions from a single platform.
- Efficient Customer Support: Respond to messages and inquiries without leaving Solevato, all from one place.
- Insightful Analytics
Step 1: Access Your Solevato customer ticketing platform Dashboard
Firstly, you need to log in to your Solevato account and open your dashboard through this link https://app.solevato.com.
Solevato is your control center for managing customer support from all social media platforms, email, and website. This makes all your business operations available in one place.
Step 2: Navigate to Settings Icon
After that, in the sidebar menu, go to the Settings icon as shown in the picture below. Here, you can link to third-party apps like Instagram.
Step 3: Go to inboxes
Then, click on inboxes on the left side bar as shown in the picture below
Step 4: Connect Instagram
1. Next, click add inboxes on the top right corner
2. After that, click on the Instagram icon to integrate
Tip: Make sure your Instagram account is a Business or Creator account.
Step 5: Add agents
After connecting and verifying your Instagram account, you can now assign agents to the created inbox. You can also assign agents for specific queries or categories.
Step 6: Use Instagram Through Solevato to manage customer ticketing
Lastly, you are now good to go and ready to receive queries, provide customer support, and handle tickets on Instagram through Solevato’s dashboard.
Also, you can analyze agent’s performance to improve customer support through the reports feature in Solevato.
Lastly, If you still don’t have an account, here is your guide on how to create a free account How to register in Solevato, a customer support platform, for free? – Solevato