With all the recent immersive advancements in technology, customers expect quick and convenient communication with businesses. With billions of active users, WhatsApp has become one of the most preferred communication channels for customers across industries.
Solevato makes it simple for businesses to connect their WhatsApp accounts directly to our customer support platform, ensuring that every inquiry or ticket is tracked, managed, and responded to immediately and in one place.
In this article, we’ll walk you through how to integrate your business whatsapp in Solevato, customer support platform, in just a few steps.
Why Integrate WhatsApp with Solevato?
- Centralized Communication: Manage all WhatsApp conversations alongside other support channels from one unified dashboard.
- Faster Response Time: Assign messages to your team members instantly and reduce customer waiting time.
- Customer Insights: Track interaction history, past inquiries and tickets, and measure customer satisfaction.
Steps to Integrate WhatsApp into Solevato
Step 1: Access Your Solevato Dashboard
Firstly, you need to log in to your Solevato account and open your dashboard through this link https://app.solevato.com.
This is your control center for managing customer support from all social media platforms, email, and website. This makes all your business operations available in one place.
Step 2: Navigate to Settings Icon
After that, in the sidebar menu, go to the Settings icon as shown in the picture below. Here, you can link to third-party apps like Instagram.
Step 3: Go to inboxes
Click on inboxes on the left side bar as shown in the picture below
Step 4: Next step, choose the Whatsapp icon
- After choosing Whatsapp, click add inboxes on the top right corner
Step 5: After that, you need to get your WhatsApp Business API
- In order to connect WhatsApp to Solevato, you’ll need access to the WhatsApp Business API.
- Then, add your WhatsApp Business Number and the API credentials provided
Step 6: Last step is that you can customize your settings easily
- Firstly, you can set up auto-replies for after-hours inquiries.
- Then, assign incoming WhatsApp messages to specific agents or teams.
- Lastly, create chat workflows to handle FAQs automatically.
Conclusion:
In conclusion, integrating WhatsApp with Solevato helps your business deliver customer support where your customers already are. By unifying communication, improving efficiency, and enhancing customer experience, you’ll strengthen loyalty and increase satisfaction.
Want to integrate Instagram next? Check out this guide Integrate your Instagram page Solevato customer support platform