Powerful Features to Elevate Your Support
Solevato is more than just an inbox. It’s a complete toolkit designed to boost your team’s efficiency, automate repetitive work, and help you build better customer relationships.
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OMNICHANNEL INBOX
One Inbox. Every Conversation.
Stop juggling tabs and reduce agent burnout. Unify messages from every channel your customers use into a single, collaborative inbox your team will love.
- Connect email, chat, WhatsApp, Instagram & more.
- Assign conversations to team members or bots.
- Use private notes to collaborate behind the scenes.
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AI AUTOMATION
Automate Your Workflow, No Code Required.
Free your team from repetitive tasks. Use our simple drag-and-drop builder to create powerful automations for routing tickets, tagging conversations, and sending instant replies.
- Reduce manual ticket handling by up to 80%.
- Set rules based on channel, keywords, or customer data.
- Ensure consistent service with automated SLA management.
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CUSTOMER 360
Know Your Customer Instantly.
Deliver truly personalized support. Solevato displays a customer’s entire conversation history and key data from apps like Shopify right beside every ticket.
- View complete conversation history across all channels.
- See e-commerce data like order history and shipping status.
- Add custom fields to track any customer attribute you need.
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AI Power
Deploy an AI Agent That Never Sleeps.
Instantly resolve customer questions 24/7. Solevato’s Solve AI connects to your knowledge base to provide fast, accurate answers, freeing up your team for high-value interactions.
- Answer up to 70% of common inquiries automatically.
- Trained on your help center for brand-consistent responses.
- Intelligently hands off to available agents based on capacity.
- Speaks fluent, native Arabic to support your local customers.
- Improves over time by learning from your best agent responses.
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CUSTOMER 360
Know Your Customer Instantly.
Give your agents the context they need. Solevato displays past conversations, order history, and customer data right next to every ticket, empowering your team to deliver personalized, high-quality support.
And So Much More...
Everything you need to run a world-class customer support operation, all in one platform.
Frequently Asked Questions.
Have questions? We have answers. Here are some of the most common things people ask about Solevato.
What is an omnichannel platform?
An omnichannel platform unifies all your customer communication channels (like email, chat, WhatsApp, and social media) into a single view. Unlike multichannel, it provides a seamless, consistent customer experience where conversation history is maintained across all touchpoints, giving your team the full context.
How does Solve AI learn to answer our specific questions?
Can Solevato integrate with our e-commerce store?
How long does it take to set up Solevato?
Are there limits on users or conversations?
Ready to Supercharge Your Customer Support?
Join hundreds of businesses that have stopped juggling inboxes and started building lasting customer relationships. Your Lifetime free trial is just a click away.