• Consulting Services

Boost CSAT & streamline operations with AI-driven consulting.

We assess your current support, redesign processes, implement automation, and enable your team—so you ship faster responses, lower costs, and happier customers.

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How it works
4.8

Avg.
CSAT

23

% Conversion
Lift

-47

% FRT
Reduction

Trusted by 5K+ Companies

  • Benefits

Outcomes we target

Concrete, measurable improvements across service and sales.

Higher CSAT & NPS

Faster, consistent responses with the right tone and resolution.

Lower Cost per Resolution

Automate FAQs and deflect to self‑service where it makes sense.

Revenue Impact

Upsell/cross‑sell cues and proactive recovery during support.

Assessments

Support maturity, journey mapping, KPI baseline, tooling review.

Process & Ops Design

Queueing, routing, SLAs, knowledge management, QA programs.

Automation Playbooks

Intent detection, macros, workflows, multilingual replies.

Training & Enablement

Hands‑on sessions for agents, leads, and admins with best practices.

Analytics & ROI

SLAs, CSAT, AHT, FRT, QA scorecards, dashboards, forecasting.

Change Management

Rollout plans, comms, stakeholder buy‑in, success criteria.

  • Our Process​

How we work

A pragmatic, repeatable approach that fits your timeline.

01.
Discovery

We begin by diving deep into your business goals, KPIs, and customer service pain points. This step also involves mapping out your existing systems to understand the full operational landscape.

02.
Planning & Design

Based on insights from discovery, we craft target customer journeys and define SLAs that fit your objectives. We also develop playbooks to guide consistent, high-quality customer experiences.

03.
Implementation

We equip your team with the tools and knowledge to succeed, including comprehensive training sessions, detailed runbooks, and a change management plan for smooth adoption.

04.
Optimize

Our team implements continuous quality assurance, builds insightful dashboards, and fine-tunes processes. We ensure that your operations evolve and improve to meet changing customer needs.

  • Let's Talk

Consulting Packages

1–2 weeks

Assessment

Request Quote
  • KPI baseline & gap analysis
  • Journey & workflow map
  • Recommendations report

3–6 weeks • Most Popular

Optimize

Talk to Expert
  • Automation playbooks
  • QA & coaching framework
  • SLA dashboards

Custom • Project‑based

Transform

Schedule Demo
  • End‑to‑end redesign
  • Change management
  • Training & handover
  • FAQ

Grow Your Business With Our Solutions

What KPIs do you improve?

First response time, average handle time, resolution rate, CSAT/NPS, and conversion.

Do you work with our tools?

Yes—CRMs like HubSpot/Salesforce/ Odoo / Orcle or custom and ecommerce like Shopify/WooCommerce, and custom stacks via API.

Can you train our team?

Absolutely—role‑based training for agents, leaders, and admins, plus ongoing coaching and QA.

Let’s Scale
with Confidence

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Enterprise Solutions

Discover How Solevato Can Transform Your Business Customer Support

  • The demo will be tailored to your specific needs and goals.

  • Learn about Solevato's features and benefits, including corporate card management, financial oversight, travel, and business account spending.

  • Ask questions and get real-time answers from our experts.

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